Secure Operating Centres

Secure Operating Centres provide monitoring services for after theft vehicle tracking, location and, where applicable, immobilisation systems.

When a protected vehicle is reported stolen, the centre receives and manages tracking information, follows established verification procedures and works with the police and other authorised parties to support its safe recovery.

These centres handle sensitive information and provide services where security, accuracy, continuity and effective communication are essential.

Assessment may include:

• Management responsibilities and documented procedures
• Physical security of the operating centre
• Operator competence, training and security screening
• Verification of reported vehicle thefts
• Processing and management of tracking information
• Communication with the police and authorised parties
• Vehicle location and recovery procedures
• Control of remote immobilisation where applicable
• Protection of customer and vehicle information
• Record keeping and audit trails
• Resilience of power and communication systems
• Business continuity and disaster recovery
• Incident review and continual improvement

Procedures should clearly define how incidents are verified, how tracking information is managed and when information may be shared with the police or other authorised organisations.

Why choose SSAIB certification?

Certification can help your organisation:

• Demonstrate secure and professionally controlled operations
• Strengthen vehicle tracking and recovery procedures
• Improve communication with police and authorised responders
• Protect sensitive customer and vehicle information
• Maintain reliable incident records and audit trails
• Strengthen resilience and business continuity
• Meet customer, contractual and insurer requirements
• Build confidence among customers, police, insurers and stakeholders
• Identify opportunities for continual improvement

SSAIB certification provides independent assurance that your Secure Operating Centre has been assessed against the applicable requirements and operates with competent personnel, secure facilities and effective operational controls.