Door Supervision - BS 7960:2016

BS 7960:2016 provides a recognised framework for organisations providing or managing door supervision services at licensed premises and events.

It applies to both contracted and directly employed services and is relevant to security companies, venue operators, event organisers, designated premises supervisors and other organisations employing door supervisors.

Door supervisors frequently work in busy and challenging environments where good judgement, effective communication and a professional response to incidents are essential. BS 7960 helps organisations ensure that personnel are properly selected, trained, supported and deployed in accordance with the risks and requirements of each assignment.

Manage door supervision responsibly

BS 7960 covers the organisation, staffing, operation and management of door supervision services, including:

• Organisational structure and management responsibility
• Customer enquiries, quotations and contracts
• Surveys of licensed premises and events
• Site-specific risk assessments
• Assignment instructions and operating procedures
• Recruitment and security screening
• SIA licensing and licence checking
• Terms of employment
• Control of subcontractors and labour providers
• Induction and assignment-specific training
• Conflict management and physical intervention training
• Refresher, supervisory and contingency training
• Uniforms, identification and operational equipment
• Incident and emergency procedures
• Record keeping and reporting
• Complaints management
• Communication with clients and venue management

The standard helps ensure that door supervisors understand their responsibilities and have the information, training and support needed to carry out their duties professionally.

Deliver a safe and consistent service

Effective door supervision involves more than controlling entry. Door supervisors can play an important role in protecting customers, employees and premises, managing conflict and supporting a safe and welcoming environment.

Applying the standard can help your organisation:

• Deliver professional and consistent door supervision services
• Ensure personnel are competent, supported and appropriately licensed
• Strengthen venue and event-specific risk assessment
• Improve assignment instructions and operating procedures
• Establish clear responsibilities and lines of accountability
• Support proportionate and professional conflict management
• Improve incident response, escalation and reporting
• Strengthen communication with clients and venue management
• Maintain effective training and personnel records
• Improve the control of subcontracted and temporary personnel
• Meet customer, contractual and tender requirements
• Build confidence among clients, venue operators and licensing authorities
• Identify opportunities for continual improvement
• Protect and enhance your organisation’s reputation

Certification alongside BS 10800

BS 7960 is normally assessed alongside BS 10800, the overarching standard for the provision of security services.

BS 10800 considers the wider management of your organisation, while BS 7960 focuses on the practical delivery of door supervision at licensed premises and events.

Together, they provide independent assurance that both your management arrangements and operational services have been assessed against recognised industry standards.

BS 7960 does not replace applicable legal or licensing obligations. Organisations must separately ensure that they meet relevant Security Industry Authority, local authority, premises licensing and other statutory requirements.

Independent certification from SSAIB

SSAIB certification provides independent assurance that your organisation has appropriate management systems, licensed and competent personnel and effective operational controls in place.

Achieving certification demonstrates your commitment to professional conduct, public safety and the responsible delivery of door supervision services.