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Investigative Services - BS 102000:2018

Demonstrate integrity, accountability and professional control

BS 102000:2018 provides a recognised framework for organisations delivering investigative services to commercial, legal, financial, domestic and professional clients. It promotes a consistent and accountable approach to the conduct, management and delivery of investigations.

The standard covers key areas including:

  • Organisational responsibility and accountability
  • Professional conduct, honesty and integrity
  • Investigator competence and staffing
  • Client instructions and case management
  • Conflicts of interest
  • Confidentiality and information security
  • Lawful and responsible data handling
  • Record keeping and evidence management
  • Complaints and corrective action
  • Financial and operational capability
  • Compliance with applicable legislation

Following BS 102000 helps investigative service providers establish clear responsibilities, manage sensitive assignments effectively and demonstrate that they have the competence and resources required to deliver the services they offer.

It can also give clients greater confidence that investigations will be conducted professionally, confidentially and in accordance with agreed instructions and applicable legal requirements.

Independent certification from SSAIB

SSAIB was at the forefront of developing certification for BS 102000 and became the first certification body to achieve UKAS accreditation for this specialist area. The certification scheme was developed in close cooperation with the Association of British Investigators, helping ensure it reflects the diverse activities undertaken by professional investigators.

SSAIB certification provides independent assurance that your organisation has been assessed against the requirements of BS 102000:2018 and operates with effective management arrangements, competent personnel and appropriate operational controls.

Certification can help your organisation:

  • Demonstrate integrity and professional accountability
  • Strengthen client and stakeholder confidence
  • Provide evidence of independent third-party assessment
  • Support tender and supplier selection requirements
  • Improve the consistency of case management
  • Demonstrate responsible handling of confidential information
  • Identify opportunities for continual improvement
  • Differentiate your services within a specialist marketplace

Assessments are conducted by experienced professionals with relevant knowledge of private security, policing, intelligence and financial services. SSAIB provides a clear and professional assessment process, taking time to understand the scope and nature of the investigative services your organisation provides.

Achieving certification demonstrates your commitment to lawful working practices, professional standards and the responsible management of sensitive investigations.