Protect keys, premises and people through professionally managed response services.
The BS 7984 suite provides a recognised framework for organisations delivering keyholding, alarm response, lone worker response and mobile security services.
These services require strong operational controls, trusted personnel and reliable communication. The BS 7984 suite helps providers manage client keys and access information securely, respond appropriately to incidents and deliver consistent mobile services across different locations.
The suite consists of three standards covering distinct but related activities.
BS 7984-1 covers the management, staffing and operation of organisations providing contracted keyholding and response services.
It helps ensure that client keys, access codes and other sensitive information are protected and that attendance requests are managed through clear, effective procedures.
The standard covers areas including:
Applying the standard helps give customers confidence that their keys and premises are managed responsibly and that incidents will receive a professional and controlled response.
BS 7984-2 covers the commercial provision of response services for people working alone, including organisations providing keyholding, mobile patrol and security alarm response assistance.
When a lone worker requests assistance or activates an alarm, the response must be prompt, proportionate and carefully coordinated. The standard provides a framework for managing these incidents and deploying appropriately trained personnel.
It considers areas including:
BS 7984-2 is intended to work alongside BS 8484, which covers the wider provision of lone worker services.
Applying the standard helps demonstrate that lone worker incidents are managed safely, consistently and in accordance with agreed arrangements.
BS 7984-3 covers the management, staffing and operation of organisations providing contracted mobile security services.
Mobile officers may work across several sites, often outside normal working hours and with limited direct supervision. Effective planning, communication and monitoring are therefore essential.
The standard applies to activities such as:
Applying the standard helps organisations provide a consistent and accountable service across multiple customer locations.
Certification to the relevant parts of BS 7984 can help your organisation:
The relevant parts of BS 7984 are normally assessed alongside BS 10800, the overarching standard for the provision of security services.
BS 10800 considers the wider management of your organisation, while the BS 7984 suite focuses on the operational delivery of keyholding, response and mobile security services.
Together, they provide independent assurance that both your management arrangements and service delivery have been assessed against recognised industry standards.
Relevant Security Industry Authority licensing requirements also apply where licensable activities are undertaken.
SSAIB certification provides independent assurance that your organisation has appropriate management systems, competent personnel and effective operational controls in place for the services covered by your scope.
Achieving certification demonstrates your commitment to the secure handling of client information, professional incident response and the consistent delivery of mobile security services.